[{"id":"ci_b1ac8b0daa5b410ff3b972746bb6f66f7c3dc98b026f3e1c70c866756346c879","title":"Configuration du Socle","path":"/socle-easiware/configuration-du-socle","children":[{"id":"ci_6139a6e16ecf20942e414eeab4d7f36d3ee613bb28ba6a5c4808355dc860d8c0","title":"Création des utilisateurs","path":"/socle-easiware/creation-des-utilisateurs","children":[]},{"id":"ci_8017d8fb7ed5712cdb9cedca62b3d694970f9cb4f4d1d6d34c8b6eee8ff919e1","title":"Tags des contacts","path":"/socle-easiware/tags-des-contacts","children":[]},{"id":"ci_da09ea4d7b961b535457b55f6c5457de2d189d5da33dff15cf7e786989eee052","title":"Les échanges","path":"/socle-easiware/les-echanges","children":[{"id":"ci_052e8ebef56d8509ce27a2bd9367f89c42b15080f61966fffa0b5c3f74f0905c","title":"Création des modèles de réponses","path":"/socle-easiware/creation-des-modeles-de-reponses","children":[]},{"id":"ci_b9f1e6f4d71a185e4244e8258e40d529f75e360f27343e03e21d73ef2bd69382","title":"Création des modèles de réponses pour les sollicitations","path":"/socle-easiware/creation-des-modeles-de-reponses-pour-les-sollicit","children":[]},{"id":"ci_d14048b124dad3c90ef549b406fc13463db450d4ce13e37e78356838300ad800","title":"Création et configuration des expéditeurs","path":"/socle-easiware/creation-des-expediteurs","children":[]},{"id":"ci_f85ce8941f9d50f0259ce2cf6e73c71212f9d930734abd4e89d2e121033a4468","title":"La bibliothèque d'images","path":"/socle-easiware/la-bibliotheque-d-images","children":[]},{"id":"ci_a217fed785670e2ae2336ac3564796d0fdb07dd0e3a314eab65ed9f6b4c32880","title":"Création des Gabarits","path":"/socle-easiware/creation-des-gabarits","children":[]}]},{"id":"ci_abad5f67eeadd6c153d82450f4079185a579f5cbb62bb05360b99d259fc6feb1","title":"Les canaux","path":"/socle-easiware/les-canaux","children":[{"id":"ci_7f02a70736af72375b75d673c761d2225df5fa05ea19ee99d34ba2d1921719bc","title":"Création du Canal Email","path":"/socle-easiware/creation-du-canal-email","children":[]},{"id":"ci_f678f9b79f1ce351b3cb23e704c37be3033d6b0e222e5a27d50867ae6208c606","title":"L'activation du NPS","path":"/socle-easiware/l-activation-du-nps","children":[]},{"id":"ci_455d1638108283dd1e0592b4867f34f0973d25f5d16b7044af27073f6d7ac88b","title":"L'activation de la CSAT","path":"/socle-easiware/l-activation-de-la-csat","children":[]},{"id":"ci_eb34e38caaf9af60da0e2b768dbbab4463e3a8a44be75d12239ad069271a761d","title":"Création du Formulaire web","path":"/socle-easiware/creation-du-formulaire-web","children":[]}]},{"id":"ci_b3bc4f5802365da59be35248cf5bc98e692bd44c97553eb9b7b0753e485a56b9","title":"Les affectations et pôles de compétence","path":"/socle-easiware/les-affectations-et-poles-de-competence","children":[{"id":"ci_8f0fcbaee52fd6810e52bf8d567928fd273c94cfcdd0dddb63f819447fd39865","title":"Création d'un pôle de Compétence","path":"/socle-easiware/creation-d-un-pole-de-competence","children":[]},{"id":"ci_65c6d940de75a75bafa749086433bf081c8bf8b54dd5a22a982410bfd1cad040","title":"Création d'une file de demandes à traiter","path":"/socle-easiware/creation-d-une-file-de-demandes-a-traiter","children":[]}]},{"id":"ci_23ca4ad59d8bcf48a6be6d894e664f08cc0b92dd2697fa1fb6dd30bec6bbd3ea","title":"La qualification des demandes","path":"/socle-easiware/la-qualification-des-demandes","children":[{"id":"ci_192384c100eee7fa8eb4957431b84037faba7da6b22ae6af732db745071e4f2b","title":"Création des Motifs et Sous-motifs","path":"/socle-easiware/creation-des-motifs","children":[]},{"id":"ci_35aedcd01179ffa896094884708d392ebde9cc9988b97fcbce806916946107e1","title":"Création des Statuts","path":"/socle-easiware/creation-des-statuts","children":[]},{"id":"ci_e6e02560251d296406b28e0557f1a8b705c31432adb366bb464f7e84a5efb317","title":"Création des priorités de demandes","path":"/socle-easiware/creation-des-priorites-de-demandes","children":[]},{"id":"ci_58054720e38f84e1be23a04f3b888bbaa2e37bc4e5efaf24356d498a332967c8","title":"Satisfactions client","path":"/socle-easiware/satisfactions-client","children":[]},{"id":"ci_a775c59cfbb48451ced17c30c3dfd1b299e037c5d023062fc3d947bdfc2b9e5f","title":"Tags des demandes","path":"/socle-easiware/tags-des-demandes","children":[]}]},{"id":"ci_b2083c9d7a6c161e2e9c5a27d6524e197a18939461e85d5711943ee9568fab36","title":"Le service client","path":"/socle-easiware/le-service-client","children":[{"id":"ci_e8de85bf367dd001a208beefe7c1982d34242e22a84c69c887a61f41dfa04643","title":"Le référentiel de magasins","path":"/socle-easiware/le-referentiel-de-magasins","children":[]},{"id":"ci_ed0aa20a204cbbf254e65e930d58e9300c1f66a1b281126f00bc8251f1523f30","title":"Création de l'annuaire","path":"/socle-easiware/creation-de-l-annuaire","children":[]},{"id":"ci_bedf6b353e96bccc6c45b95dcb3ccb3b9071993c9cbf17d1ffe986e72c5f08f8","title":"Filtres anti spam","path":"/socle-easiware/filtres-anti-spam","children":[]},{"id":"ci_47a781fb52daf42d6f2ca8caa235a7e48145275dbe2cf2f4ca1a69dda35afa68","title":"Configuration d'une Sollicitation","path":"/socle-easiware/configuration-d-une-sollicitation","children":[]},{"id":"ci_610147f6dfe4388e2bfcbc33a6d5c78f8bc5a4459da1c061383b384fc5f771d4","title":"Le Picking des demandes","path":"/socle-easiware/le-picking-des-demandes","children":[]}]},{"id":"ci_eaec1e36246bac74ae0ed5309d4c51f89cc35b948443ae29ddf1c27d0ae652ae","title":"Création des fiches de connaissance","path":"/socle-easiware/creation-des-fiches-de-connaissance","children":[]},{"id":"ci_71e38097edda0fb5bb6dbc7eb5f7647cba285f4a99c9f1683a82cbf7fd06df25","title":"Création et traitement des incidents","path":"/socle-easiware/creation-et-traitement-des-incidents","children":[]},{"id":"ci_0934561f16afd3d8017465a27ff197d8a5de63b3ec3fc54485c4c0b14b8cc821","title":"Le traitement en masse","path":"/socle-easiware/le-traitement-en-masse","children":[]},{"id":"ci_6c8f4488a4bf6571284c0601524d5b47ae7ae8eb7fb45a901d819baf3e3e4f49","title":"Export/ Import de données","path":"/socle-easiware/export-import-de-donnees","children":[]},{"id":"ci_a785a67de1bd23cdc5df31be7c79fcd3a94e656801c3a81c2cfd24d892a8699a","title":"La bibliothèque de documents","path":"/socle-easiware/la-bibliotheque-de-documents","children":[]},{"id":"ci_8ba02105969d29fe18f941007f94168f1276ca96a5adc2ca2280f09f03c9d4a5","title":"Les actualités","path":"/socle-easiware/les-actualites","children":[]},{"id":"ci_46c9456f12a24610146635423e8bd471d7c72ec0333df63d3fa6c52bb5dd8204","title":"Gestion des données personnelles (RGPD)","path":"/socle-easiware/gestion-des-donnees-personnelles-rgpd","children":[]},{"id":"ci_5613747d54fcb73d44170dec14d24b8951b3921b19aaf1738c3083f079dc22ab","title":"Suppression des demandes & des pièces jointes","path":"/socle-easiware/suppression-des-demandes-des-pieces-jointes","children":[]},{"id":"ci_0b085fe4c209cd7b25f137226cbed0dc962fd4772f5a27b0aafa1886771e30a1","title":"Formats de fichiers acceptés : liste des extensions prises en charge","path":"/socle-easiware/formats-de-fichiers-acceptes-liste-des-extensions-","children":[]}]},{"id":"ci_fb5daea3d0c5fa8df4f36fdf5d5768781abf8a383063cce5dd222f7fea1a5a50","title":"Traitement d'une demande par un utilisateur","path":"/socle-easiware/traitement-d-une-demande-par-un-utilisateur","children":[{"id":"ci_e443f69fd72f330f51916be910a4fb50fdec80be583243382c6e9a2acd6f8607","title":"Rechercher et créer un contact (client)","path":"/socle-easiware/rechercher-et-creer-un-contact-client","children":[]},{"id":"ci_b0c4e3fa804a85728c8a75ccf79263ab46261a73aee27c5f190a06d05f710f65","title":"Répondre par email au client","path":"/socle-easiware/repondre-par-email-au-client","children":[]},{"id":"ci_b25926d2b2f3e97f0daaa4b90cbe3aa1535d21a5a248311ebc3524fc8122f8d3","title":"Transférer la demande à un autre pôle de compétence","path":"/socle-easiware/transferer-la-demande-a-un-autre-pole-de-competenc","children":[]},{"id":"ci_d98cb7c4c79ee4348c8e96b7763441cbd8d57609a12d0b0adf159866ab856e27","title":"Solliciter un tiers (personne externe à easiware)","path":"/socle-easiware/solliciter-un-tiers-personne-externe-a-easiware","children":[{"id":"ci_d94c696f4983aec76bd32d022ae2f0f1210bd2ca5630662879b8a3b2f792bcf0","title":"Comment répondre à une sollicitation ?","path":"/socle-easiware/comment-repondre-a-une-sollicitation","children":[]}]},{"id":"ci_84b8169ebb53e942134d385bb843dd7fc5da5fd29baf0e7bf12d092e695bd809","title":"Créer une demande téléphonique","path":"/socle-easiware/creer-une-demande-telephonique","children":[]},{"id":"ci_5f12ed6f0fb66d3cda923a2c451e8bfb9d03c141d3cc2122a3bd45b1ef94a23c","title":"Mettre un rappel dans l'agenda","path":"/socle-easiware/mettre-un-rappel-dans-l-agenda","children":[]},{"id":"ci_b5a7ae0b07838152f7b8b16eba4068ee5154a28668fb31084c64e458455988c4","title":"Le bouton pause","path":"/socle-easiware/le-bouton-pause","children":[]},{"id":"ci_391c8eda2523e4a59ec90486ea84667dd8bf7febf9241c3112ae5f591ca14ec9","title":"Mettre une réponse en brouillon","path":"/socle-easiware/mettre-une-reponse-en-brouillon","children":[]},{"id":"ci_84b0ba7f6823ec127734145f47af017c3f01a37e8cf5b93da2b2ddf8375e7c5f","title":"Fusionner une demande","path":"/socle-easiware/fusionner-une-demande","children":[]},{"id":"ci_b9ace3058fe8cd4b99f81e84a4592777796af8d08de293ba5fe1cae8126019bd","title":"Convertir un échange en demande","path":"/socle-easiware/convertir-un-echange-en-demande","children":[]},{"id":"ci_2b51dbe33754ef57865f340c3623e250e82d706cef7137bb956d640e91690245","title":"L'anonymisation du contact","path":"/socle-easiware/l-anonymisation-du-contact","children":[]},{"id":"ci_dfb3f010c6382476634dfe266be614598d24591ce60b123530d6a3587734a0b2","title":"L'historique d'une demande client","path":"/socle-easiware/l-historique-d-une-demande-client","children":[]},{"id":"ci_ddd1c34623dd5d367d5209010e5e7afc22eb51e047c761581eaa8f36cdbaa77a","title":"Anonymiser un échange","path":"/socle-easiware/anonymiser-un-echange","children":[]},{"id":"ci_e23ac72217b191b27061993e5f817c36d521bf62f1458a169bd6755c6ecce86f","title":"Téléphonie Axialys dans easiware","path":"/socle-easiware/telephonie-axialys-dans-easiware","children":[]},{"id":"ci_61353e2d8d7b288b0b0f529a9dfe5290227d43d3020b3f9c13378700f477b485","title":"Traiter les demandes à l'aide de l'IA","path":"/socle-easiware/traiter-les-demandes-a-l-aide-de-l-ia","children":[]}]}]